Terms & Conditions

Once we have agreed to attend the incident at your property, any Emergency Call-out charges must be paid as agreed prior to the visit, following an initial discussion with our Out of Hours Team.

Payment

1a. We require payment in advance of any emergency site visits. We accept BACS Transfer / online payment for an emergency call out visit. If we are unable to reach you for any reason, an invoice will be sent by email and payment is strictly due by return.

1b. Any subsequent works following the initial visit for stabilisation will be discussed and a new estimate provided.

1c. Any overdue payments could be passed to a debt collection agency and/or involve County Court proceedings. We reserve the right to add interest charges at an annual rate of 12.0%. We also reserve the right to charge recovery fees.

1d. Materials remain the property of CPL t/a Rainbow Restoration until our invoice is paid in full.

1e. Any findings/reports may be withheld until payment is received in full.

Refunds

If you have made a payment in advance and the works are no longer required, we will issue a full refund with a minimum of 24 hours’ notice. In the unlikely event you are dissatisfied with the works carried out, email us at [email protected] to discuss the situation with our team further and we will review it at our discretion, on a case-by-case basis.

Personal Data

We will protect your personal information as set out in our Privacy Policy to comply with GDPR.

Legal Disclaimer

The content on our website is for general informational purposes only and we recommend you consult a qualified professional before taking any action. We do not assume any responsibility for any damage or loss caused by the use of our website content or for any omissions/errors in the information we provide.  If you decide to undertake mould removal yourself, it is done so at your own risk. You should always wear PPE including a suitable mask and gloves. Please read all warnings and directions on the product label(s). We cannot be held responsible for any issues that may arise as a result of you undertaking the works yourself.